The Postal Service™ is temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions. Please check here if your country is affected by this suspension.
For non-US orders, customs fees and/or VAT might be charged when you receive your package, depending on your country. You are liable for whatever fees your country charges to import packages.
If your order is returned to me due to failure to pay a charge or tax, I won't reship your order. The cost of your items will be refunded, minus the shipping cost.
Where are you shipping from?
I package and ship from Texas, USA. I use USPS to ship my orders (as it is the cheapest option). I'm a one-person team :)
How long does it take for an order to ship out?
All orders will be shipped between 3-7 business days. When your order is shipped out, you'll receive an email (with a tracking number if your order includes it). I typically ship orders twice a week.
Do you have this item or can you restock this?
It depends on the item! I try to note items as final sale if I don't intend to restock said items. Feel free to contact me if you're interested in a restock!
How long does it take to get my item after you ship?
Domestic: 3-7 business days depending on USPS.
International: Can vary between 2-6 weeks.
If your order takes longer than 6 weeks internationally, please contact me.
Please keep in mind, due to COVID-19, shipments are subject to delays, so please be patient!
Does your store ship to the UK?
Yes, I ship to the UK & EU. HOWEVER, duties/taxes will not be collected at checkout. You are responsible for paying the VAT once your package arrives in your country.
Can you combine shipping or hold my order?
Yes!
If you have multiple orders with me and you wish to combine shipping, please fill out a contact form with your order numbers and your request. I'll refund the extra shipping cost for you.
If you want me to hold your order (if you are out of town for example), just leave a note in your order during checkout and/or fill out a contact form ASAP so I know to hold it. Please leave a date so I know when to ship it out :)
What are your Return & Exchange Policy?
All sales are final.
Please commit to the items you are ordering. If you receive the wrong item, or your item is damaged upon arrival, please contact me through here or email me at [email protected].
All returns & exchanges will be dealt with on a case-by-case basis. If you issue a chargeback without consulting with me, you will be blacklisted from ordering from me.
What is your policy for lost, missing, or returned mail?
Lost mail is handled on a case-by-case basis. If your order sent via stamped mail and it's lost, I am not able to provide a refund.
Once your order is marked as "shipped" is it the responsibility of the postal service and no longer my responsibility. I advise you to contact your local post office or carrier if your tracking doesn't update after a certain point.
Feel free to contact me with any questions or concerns.
If mail is returned to me due to incorrect address input, you have the option of a refund (minus the shipping fee) or for me to resend it (with a repayment of the shipping fee).
Please be aware I am NOT responsible for any customs fee placed on your package (if international), and if your package is held at the post office please retrieve it to avoid it being returned to me.